1. Introduction
Cooper Insulation is committed to respecting and protecting your privacy. This Privacy Statement provides information about the ways in which Cooper Insulation collects, stores, shares, or keeps personal data. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR in relation to not only processing your data but ensuring you understand your rights as a client. We are compliant with NSAI and SEAI Standards.
Cooper Insulation is a private limited company incorporated in Ireland.
Contact Details:
Full name of legal entity: Cooper Insulation Ltd
Name of person in charge of GDPR: Chief Financial Officer
Email address: customerservices@cooperinsulation.ie
Registered Business Address: Carlanstown, Kells, Co. Meath, Ireland
Please read this Statement carefully as this sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
2. Information We Collect
The personal data that we collect and hold includes:
- Identification Information: Full name, billing address, delivery address, email address, and phone/mobile number.
- Financial Data: Bank account details, billing contact email address, and VAT number (if applicable).
We process this data to supply the goods and/or services you have purchased and to keep records of such transactions.
3. How We Collect and Use Your Personal Data
We obtain personal data from you directly through our interactions with you, for example via email and telephone calls, your use of our products and services, including your purchasing transactions and use of our website. We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.
Cooper Insulation is committed to ensuring that the information we collect and use is appropriate and does not unduly impact your privacy rights.
4. Marketing Communications
With your permission and/or where permitted by law, we may use your personal data for other purposes. This may include contacting you by email and/or telephone with information, news, and updates on our services. If you no longer wish to be contacted, please contact us at customerservices@cooperinsulation.ie.
5. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below:
- Trusted third parties who perform services for us, including IT providers, solicitors, professional services consulting firms, accountants, insurers.
- Statutory, regulatory, and law enforcement authorities as required by law.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. Data Security
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and subcontractors who have a business need to know such data. They will only process your personal data on our instructions, and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to. We use multi-factor authentication (2FA) where possible and limit access to our systems in all areas.
7. Data Retention
We do not keep your personal data on file for longer than reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means that the period of time for which we store your personal data may depend on the type of data we hold. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, we may hold personal data as needed for our accounting and tax compliance purposes for a period of 7 years. For more information about our data retention policies please contact us at customerservices@cooperinsulation.ie.
8. Your Legal Rights
Under data protection laws, you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. You can see more about these rights at: https://www.dataprotection.ie/.
If you wish to exercise any of the rights set out above, please email us at customerservices@cooperinsulation.ie. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office https://www.dataprotection.ie/.
We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
9. Third-Party Links
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. For example: Facebook, Instagram, LinkedIn, SEAI, and more. Please note this is not an exhaustive list and can be added to or deleted as this website evolves. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
